Scheduler/Dispatcher
Location: Byfleet
Reporting to: Client Services Team Leader
Full-time, immediate start
Hours are 37.5hrs paid per week from 08:00am to 16:00pm / 08:30am to 16:30pm
Paid holiday entitlement of 23 days inclusive of public/bank holidays
The role
We are currently recruiting for a Scheduler/Dispatcher to work in a service delivery focused operations role across the full range of facilities management services provided by Just Ask to 90,000 residential properties nationwide. Working closely with Operations team the role will provide instruction, direction, guidance and support to enable field operatives to fulfil their daily responsibilities.
The Scheduler/Dispatcher’s primary objective is to support consistent high-quality service delivery across all services through:
* Excellent organisational skills and cooperation with relevant stakeholders and resources to ensure that contracted and ad hoc service appointments are scheduled effectively, managed actively and delivered on time to the expected quality in accordance with contractual requirements and client expectations.
* Working in conjunction with the operations team to maintain the contracted works schedules so that available resources are optimised and service is delivered in accordance with contractual requirements and client expectations.
* Consistent, competent, timely and accurate trouble shooting or escalation of reported operational and client issues.
* Supporting the maintenance of quality systems and processes and contributing to a culture of continual improvement within the team.
Responsibilities and duties:
To support efficient and effective delivery of the programme of works schedule and ad hoc work requests, the Scheduler/Dispatcher will be responsible for the following:
* Maintaining and updating the contracted work schedules through regularly validating, revising as required, and uploading of schedules.
* Supporting Operations Managers to deliver the programme of works schedules in accordance with contractual requirements and client expectations.
* Responding to telephone enquiries and updates from operations service delivery teams, working with the operations team to troubleshoot issues and adapt schedules to meet evolving circumstances in the field.
* Acting as an interface between operations service delivery teams and Administrators to ensure other client ad hoc work orders are scheduled and completed to the appropriate standard of quality within contractually required timeframes.
Personal attributes:
* Experience of CRM and scheduling software (e.g. Salesforce)
* Microsoft proficient (e.g Excel / Word / PowerPoint
* Ability to problem solve independently, take charge of a situation and successfully deal with the unexpected
* Have excellent communication skills, both verbal and written
* Proactive, organised and able to work under pressure in a busy department
* Attention to detail, curiosity and a desire to learn and develop with role and the organisation.