Reach Systems Admin Officer
Scale 6 (£31,537 - £33,699) • 37 Hours, Full Time • Permanent • Hybrid – Central House 3 days per week in the office and 2 days per week at home (optional).
Your Role
You will provide a high quality systems support to the Reach Service areas.
Key Activities
* Responding to IT tickets to support user issues on a variety of ASC systems including PASS and Office 365.
* System configuration and process improvements to support the service’s requirements.
* Completing a range of systems administration tasks such as adding and deleting users, assigning access rights and dealing with user errors or issues.
* Raising support tickets with the suppliers when issues cannot be resolved within the team.
* Manual testing of system upgrades to ensure the system is up to date and secure.
* Provide hands‑on support or training to the Reach Service staff to ensure they are using the system as effectively as possible.
* Raising recurring issues to see if problems can be mitigated in a different way.
* Data input into system to support the service where appropriate.
* Data analytics to support strategic decision making.
* Training on systems for all users while providing effective training materials to support and maintain user competencies.
* Creation and development of interactive service dashboards utilising service data sources.
* Support, develop and implement automation to support service flow and processes to improve efficiencies.
About You
We are looking for a strong team player who has a desire to help others. You will have experience of supporting the delivery of a high quality service to customers or users. You will have good skills in IT applications and be an active problem solver.
Legal and Compliance
The successful applicant’s appointment will be subject to satisfactory pre‑employment clearances including a Disclosure and Barring Service check.
We have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex‑military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for an assessment if you meet both the criteria for the scheme and the essential job role criteria.
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