Overview
OA are recruiting for a Customer Service Coordinator to join our client's highly successful and growing team.
Responsibilities
* Administer incoming phone orders from clients and customers, accurately processing them through the company's Sage software platform. Ensure all orders are handled efficiently, recorded correctly, and followed up where necessary.
* Respond promptly to customer enquiries, providing general information and guidance with professionalism and care, ensuring a high standard of service at all times.
* Assist the company's Area Sales Managers with administrative tasks, including preparing reports, updating records, and coordinating communication between field representatives and the office team.
* Identify and resolve any customer issues or discrepancies in a timely manner, escalating to the Operations Manager when necessary to ensure complete satisfaction.
* Work closely with colleagues across the Customer Services and Operations teams to support overall departmental goals and ensure smooth day-to-day operations.
* Provide additional administrative or operational support as required, contributing to the efficiency and success of the department.
Qualifications
* Customer Service experience
* Strong communication skills
* Personable, reliable, and a strong team player
* Excellent organisational and processing abilities
* Exceptional attention to detail
* Experience with Sage software is beneficial
Details
* Customer Service Coordinator 2025-09-08 OA are recruiting for a Customer Service Coordinator to join our client's highly successful and growing team. Location: Enfield Hours: Monday - Friday, 8:30 am - 5:30 pm. Office based. Full time and part time available. Salary: £28,000 annual bonus
* Cus OA Brand 2025-10-08
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