Overview
Job Title: Audio Visual Rack Build & Support Engineer
Reports to: Head of Global PMO Manager
Hours of work: Monday to Friday, 08:00 – 17:00. Overnight, weekend and bank holiday working may be required on occasion.
Salary Range: Dependent on experience. Generous company pension, life insurance, company van
Summary of Position
The Audio Visual Rack Build & Support Engineer role requires an adaptable individual with technical knowledge of Audio Visual (AV) systems to join the team to work closely with Project Managers. This multi‑task role will primarily focus on delivering rack builds within the dedicated build facility, while also supporting AV installation projects. During quieter build periods, the individual may provide assistance to the service department, ensuring smooth day‑to‑day operations across the business. Locations predominantly within the UK. The candidate would work on projects for clients within the education, higher education, government, and corporate sectors.
The role involves all aspects of the AV rack wiring and installation process, from first fix and second fix AV installations to offsite and onsite rack building and wiring. Field service support includes wiring and testing of AV racks to ensure optimal performance, interpreting schematics, wiring diagrams, and technical documentation to facilitate efficient processes, and ensuring that all assemblies meet company quality standards and project specifications. It also requires maintaining a clean, organized, and safe rack build facility and following documentation best practices to prepare equipment, cables, and documentation for deployment at site locations and within the rack build premises.
Good time management, planning and organisational skills are necessary to drive quality and excellence. The ability to learn and adapt quickly to onsite and offsite challenges is essential. This opportunity offers a competitive salary, continuous training and personal development with access to recognised qualifications, and potential progression through the organisation.
Primary Responsibilities
* Rack Build & Technical Preparation: wiring and testing of AV racks in the build room; interpret schematics, wiring diagrams, and technical documentation; work closely with Project Managers and maintain a close communication schedule of works; ensure equipment is requested from the warehouse in a timely manner; ensure all builds meet company quality standards and project requirements; maintain an organised, safe, and well‑documented rack build facility; prepare equipment, cables, and documentation ready for site deployment.
* Installation Support: assist project teams with onsite installation, testing and commissioning of AV systems; collaborate with engineers and project managers to ensure deadlines and quality standards are met; support logistics, pre‑staging, and configuration of AV hardware; complete project documentation, including time sheets, progress reports, pick requests, completion reports, AV/IT schedules.
* Technical assistance to the service team: support troubleshooting and diagnostics for AV systems under maintenance contracts; assist with service calls, either remotely or onsite, when required; maintain service stock, loan equipment, and documentation records.
Personal Specification
Qualifications & Training
* Essential: GCSE Maths & English (Grade C/4 or above); full, clean driving licence; CSCS or ECS; CTS & CTS‑I; Manual Handling training (can be provided); First Aid training (can be provided); Asbestos Awareness training (can be provided); PASMA / IPAF (can be provided).
* Desirable: CTS‑D; manufacturer specific training (Crestron, Extron, AMX, QSC, etc.); SSSTS / SSMTS.
Experience & Skills
* Essential: Minimum of two years previous experience as an installation engineer in AV or a related discipline; cable pulling, dressing, and terminating; mechanical fixing of hardware and equipment to building fabric; experience leading and supervising others in a construction site environment.
* Desirable: Proficient with Microsoft Office software; experience in other related trades, data communications, electrical installation, etc.
Qualities & Attitude
* Essential: polite, professional, and courteous manner; ability to communicate with customers and co‑workers in a clear and professional manner; able to work under instruction and to deadlines; able to work through school holiday periods due to client dependencies; able to accommodate flexible working hours where required; able to work away for extended periods (especially during education recess periods).
Product Knowledge
* Essential: understanding of Audio‑Visual components and mounting solutions and how they integrate into buildings; interest or understanding of AV/IT systems; testing and fault‑finding electronic equipment and AV systems.
* Desirable: HDBT, AVoIP and fibre systems usage and limits; advanced projector alignment (edge blending, stacking, etc.); experience in AV equipment configuration (loading pre‑written code and files, changing IP addresses).
Competencies
* Working safely in a team and alone; working at height; working with hand tools (cutters, spanners, screwdrivers, etc.); ability to lift loads of 25 kg; working with power tools (drills, impact drivers, saws, etc.); ability to read, understand and adapt engineering drawings; basic fault finding.
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