Role / Job Title:PAS-X MES Application Support Analyst L1/L2 (SaaS)
Location:London - 1 day a week (but should be available when needed)
The Role
Manufacturing Data Management project for a global FMCG client as a Platform architect.
Your Responsibilities
(Up to 10, Avoid repetition)
1. L1/L2 Application Support
* Provide L1/L2 support for PAS-X MES across EU manufacturing sites
* Act as first point of contact for MES incidents, alarms, and service requests
* Perform incident triage, analysis, resolution, or escalation within agreed SLAs
2. Incident & Problem Management
* Log, manage, and resolve incidents using Pulse
* Support deviation, investigation, and root cause analysis activities where required
* Coordinate with PAS-X vendor (L3) for product-level or complex issues
* Maintain complete, accurate, and auditable ticket records
3. Change, Release & Upgrade Support
1. Support PAS-X releases, patches, and upgrades under GE HealthCare change governance
2. Perform impact assessments and support validation activities (IQ/OQ/PQ as applicable)
3. Support regression testing, cutover, and post-release hypercare