Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Senior Maintenance Officer
Scotland (Based out of Glasgow Office) plus Company car or car allowance
£42,246 - £44,470 per year
35 hours per week – Monday to Friday
We have an exciting opportunity for a Senior Maintenance Officer to join our regional team based in Scotland. The team is responsible for delivering high quality and cost effective facilities, property repairs and maintenance service across Scotland. The Senior Maintenance Officer will support and line manage a team of maintenance surveyors across Scotland. You will be experienced in the management of voids, medical adaptations, inspections, surveys, internal and external contractors, complaints and budgets. You will ensure that contractors are commercially managed in accordance with their contractual terms. This will include monthly performance review meetings with contractors, checking of invoicing and ensuring that payment is made in line with contractual obligations. You will ensure that health and safety and healthy working conditions are promoted, and that staff understand their responsibilities in accordance with the Group health and safety policies and procedures.
The role of Senior Contracts Surveyor will include:
* Line manage a team of maintenance surveyors for all HR and performance
* Support the delivery of a cost effective maintenance service by operating within appropriate financial policies, procedures and financial limits /budgets
* Managing contractors in accordance with their contractual terms, making recommendations for improvements and implementing actions
* Ensuring that health and safety and healthy working conditions are promoted within their area of responsibility
* Developing and maintaining effective working relationships with internal and external stakeholders
* Produce meaningful reports relating to contractor performance, cost on specific maintenance problems and issues to enable them to be addressed and resolved
Ensure that contractors are managed in accordance with their contractual terms, making recommendations for improvements to ensure contract specifications are met
* Manage and maintain relationships with internal and external customers
* Management of contractor invoicing and quotations to ensure value for money and payments are in accordance with the contract terms and agreements
* Assist in drafting and reviewing relevant policies and procedures and effectively communicate and implement these whilst ensuring good practice and legal compliance
Skills and experiences:
* To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified HND or HNC level in the built environment/construction management related qualification.
* Previous experience operating within a performance focussed environment delivering key performance indicators
* Experience of managing contractors against their contractual obligations and targets, operating within a performance focussed environment delivering key performance indicators
* Proven experience of managing projects whilst working to deadlines and prioritising workloads
* Comprehensive experience of analysing and diagnosing problems and implementing effective solutions
* Excellent communication skills with the ability to negotiate and build rapport effectively
* Proficient in Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar) and SAP
* Previous experience line managing staff, dealing with contractors and able to conduct performance meetings
* Experience working in the social domestic housing sector
* Working knowledge of building regulations, legislation and current practices
* This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence
As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
About us
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
* A pension scheme with employer contributions from Sanctuary
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Employee discounts
* Wellbeing support and tools
* Employee recognition scheme
* Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
* Role salary is £37,414 with an additional policy allowance of £4,834 per annum (rising to £39,382 with an additional policy allowance of £5,088 per annum after 12 months, subject to satisfactory performance)
(if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 22 September 2025
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.