Role: Receptionist
Location: Trinity Arts and Leisure – Bedford
Salary/Benefits: Salary is between £25,467 and £26,499 per annum (Pro-Rata) DOE and Qualifications, 27 days annual leave (Pro-Rata) plus Bank holidays, People’s pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.
Hours/Weeks: 16 hours per week – 52 weeks per year
Contract Type: Permanent – Part Time
About the role:
We are currently seeking two Receptionists to join our Catering and Hospitality department at The Bedford College Group.
As a Receptionist, you play an important role in the success of our students through:
1. Front-of-House Service – Provides a professional, friendly, and efficient reception experience for all Trinity Arts & Leisure visitors, handling enquiries in person, by phone, and email.
2. Bookings & Administration – Manages bookings, memberships, payments, and attendance records using the centre’s systems, ensuring accuracy and adherence to financial procedures.
3. Customer Engagement & Promotion – Promotes facilities, memberships, and events to maximise participation and income, while supporting the delivery of events and maintaining excellent communication.
4. Environment & Safety – Helps maintain a safe, tidy, and welcoming environment, following safeguarding, equality, and health and safety procedures at all times.
5. Teamwork & Continuous Improvement – Supports colleagues across the site, contributes to a culture of teamwork and customer excellence, and undertakes training and development as required.
About you:
6. Qualifications & Experience – Holds (or is willing to achieve) GCSE English and Maths; brings experience in customer-facing roles within leisure, hospitality, or similar environments.
7. Customer Service & Communication – Demonstrates excellent interpersonal skills, a friendly and professional manner, and a strong understanding of customer service principles.
8. Technical & Administrative Skills – Confident using booking systems, tills, and Microsoft Office; handles cash and electronic payments accurately with strong attention to detail.
9. Personal Attributes & Teamwork – Positive, reliable, and adaptable team player with the ability to multitask, stay calm under pressure, and maintain a customer-focused attitude.
10. Commitment & Compliance – Committed to inclusion, safeguarding, and continuous improvement; flexible to work evenings/weekends and able to pass an enhanced DBS check.
For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.
Interviews to be held: TBC
Successful candidates must also be able to demonstrate alignment to our organisational VISION values:
11. Valuing Teamwork - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
12. Improving Continuously - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
13. Student Centred - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
14. Inclusive - We celebrate differences and diversity, recognising that we can learn from each other.
15. Open and Caring - We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
16. Nurturing Education Excellence - We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.
About The Bedford College Group
The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year.
Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.
Safeguarding our Students
The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references.
This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide. The Bedford College Group's policy on Employment of Ex-Offenders is attached to this vacancy.
Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.