Customer Account Manager
Buckinghamshire (Hybrid - 2 days office-based per week)
£35,000 - £45,000 + uncapped commission (OTE £43,750 - £55,500)
Permanent | 37 hours per week
Our client is a leading energy management consultancy, supporting organisations with energy services, compliance, and carbon management. Due to continued growth, they are looking to appoint a Customer Account Manager to manage and grow an established portfolio of business customers.
The Role
You'll manage a portfolio of approximately 400 business customers, acting as the primary relationship owner. The focus is on retention, contract renewals, and revenue growth through structured account management and value-led upselling, working closely with internal teams to deliver a strong customer experience.
Key Responsibilities
Manage and develop an existing portfolio of B2B customers
Own customer relationships, renewals, and service extensions
Identify and deliver upsell and cross-sell opportunities
Conduct structured account reviews and customer profiling
Maintain accurate CRM records and reporting
Collaborate with internal teams to ensure smooth service deliveryAbout You
3-5 years' experience in B2B account management or sales
Experience within energy, utilities, or a related services sector preferred
Proven track record in renewals, retention, and revenue growth
Strong relationship management and commercial skills
Confident managing a large customer portfolioWhy Join?
Competitive salary + uncapped commission
Hybrid working (office & home)
Flexible holidays & contributory pension
Wellbeing and medical cash plan
Life assurance
Cycle to Work & EV salary sacrifice schemes
Ongoing training and development
Collaborative, people-focused culture