JOB SUMMARY
We are seeking a highly motivated Supply Chain Manager to oversee the end-to-end supply chain function. This includes retailer account management, delivering warehouse & logistics operational excellence all while implementing efficient and cost-effective strategies to ensure timely and reliable flow of our goods. This is a cross functional role, requiring co-ordination across multiple internal departments as well as collaboration with external partners.
RESPONSIBILITIES
Retailer Relationship Management
* Oversee sales order management for selected retail accounts through SBO software. Daily monitoring and co-ordination with the 3PL team & Supply Chain Co-ordinators, to ensure all orders are delivered on time.
* Build collaborative retailer relationships with the aim of maximising availability, especially during key activations and promotional periods. Using historical sales performance and analysis to influence a healthy stock build to drive sales.
* Work closely with internal teams and retail partners to plan and execute successful launch of NPD throughout the year.
Warehouse, Inventory & Logistics Management
* Monitor monthly warehouse performance against SLAs in line with the 3PL contractual agreement. Lead KPI review meetings with the local UK warehouse.
* Manage stock adjustments, cycle counts, and maintain alignment between WMS and ERP systems in full collaboration with the finance team.
* Lead internal audits and lead stock reconciliation for half year and year-end reviews.
* Manage inbound & outbound logistics operations ensuring efficiency in the flow of goods.
Performance Monitoring & Analysis
* Prepare and share monthly supply chain cost updates, highlighting cost-saving initiatives and results.
* Lead reviews on ordering patterns and propose changes to reduce logistics and operational costs.
* Track key performance indicators (KPIs) related to supply chain performance, analyse data, and implement improvements.
Compliance & Regulations
* Ensure compliance with relevant regulations and industry standards throughout the supply chain.
Collaboration & Communication
* Partner with Retail, Marketing, Merchandising, and E-commerce teams on key initiatives and campaigns to successfully execute commercial initiatives.
* Represent supply chain in project discussions (e.g. EDI, system enhancements).
* Lead SC support for dedicated accounts Maison Sisley and Hair Rituel, including reporting and activation follow-ups.
Team Leadership & Development
* Manage & mentor Supply Chain Co-ordinators, fostering a positive, collaborative high-performing environment.
* Provide clear direction, set goals and ensure alignment with the organisational objectives.
* Delegate tasks effectively, monitoring progress and providing regular constructive feedback.
Any other duties deemed necessary by management.
PROFILE
* Bachelor’s degree in Supply Chain Management, Logistics, Business Administration or a related degree.
* Minimum 5 years’ experience in Supply Chain with a proven record of success.
* Experience within the beauty industry would be desirable.
* Strong understanding of end-to-end Supply Chain processes including demand planning, procurement, inventory management, logistics & distribution.
* Experience in managing external customer relationships, ideally with premium UK retailers.
* Strong data analysis skills; ability to interpret and draw conclusions from data with accuracy and attention to detail
* Excellent numerical, analytical and problem-solving skills
* Advanced knowledge of Excel. Proficiency in ERP/WMS systems
* Previous experience managing or supervising a small team is essential
* Excellent communication with the ability to build strong relationships with stakeholders across different functions and levels
* Proactive individual with ability to manage priorities in a commercial environment
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