I’m #hiring for the position of Retail Brand Experience Assistant @Bellafricana
Know anyone who might be interested?
Job Title: Retail Brand ExperienceAssistant
Location: Oxford Street, London
Employment Type: Full-time and Shift-based (including weekends)
About TALES House London
TALES House London is a curated, multi-brand experiential retail space by Bellafricana, located on Oxford Street. The space brings together a rotating selection of African and diaspora brands across fashion, beauty, lifestyle, and creative industries.
More than a traditional retail store, TALES House is designed as a storytelling and discovery space where customers engage with products, people, culture, and experiences in an immersive and memorable way. The space combines retail, community, and culture to create a unique customer experience both in-store and beyond.
The space operates 7 days a week (approx. 10 am – 8 pm) with a small, close-knit team.
Key Responsibilities
* Welcome and engage customers, creating a warm, memorable, and culturally rich in-store experience
* Support in-store activations, campaigns, pop-ups, and experiential events
* Maintain the cleanliness, organisation, and overall visual presentation of the store at all times
* Support visual merchandising activities, including product displays, arrangement, and presentation standards
* Assist with merchandising, stock handling, tagging, replenishment, and inventory organisation
* Ensure product displays remain visually appealing, customer-friendly, and aligned with the TALES House brand experience
* Support day-to-day retail operations, including opening and closing procedures where required
* Work collaboratively with the management team to ensure smooth store operations and exceptional customer experience
* Represent TALES House London professionally and positively at all times
Qualifications & Requirements
* Bachelor’s degree in Fashion Design, Marketing, or other related courses preferred
* Previous experience in retail, hospitality, customer service, or customer-facing roles is an advantage
* Experience or interest in visual merchandising and retail presentation
* Strong communication and interpersonal skills
* Confident, friendly, and comfortable engaging with customers
* Good visual eye and strong attention to detail
* Strong understanding of store presentation and customer experience standards
* Proactive, organised, and able to take initiative
* Comfortable working in a fast-paced, multi-brand retail environment
* Interest in fashion, lifestyle, beauty, culture, or creative brands
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