Overview
You\'ll start your journey in one of our branches, providing face-to-face support to customers. While you\'ll handle some everyday banking tasks, the heart of this role is helping people through important moments - offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
You\'ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You\'ll also recognise opportunities to connect customers with the right products and services.
We don\'t expect you to know everything about banking - we\'ll teach you. What matters is being calm under pressure, adaptable, and empathetic.
As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
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