With a legacy of protecting our long-time customers, we’re laser-focused on driving growth and leading the charge as the industry shifts from Pay-TV to IP and streaming. We are the pioneers in next-gen media cloud services who power the viewing experiences of billions of people on Earth with our best in class live streaming, distribution, ad tech, cloud platforms, and more.
Do you stream videos to your computer, phone, or tablet? Customer Support is a critical business function focused on delivering customer success and is responsible for providing high quality support services to our customers.
We are looking for an engineer to join our Sky Europe team of Technical Consultants supporting the Sky Europe engagements. You will need to have strong experience with Linux in a supporting role partnered with excellent customer facing communication skills.
This role will also require the successful candidate to be part of the 24/7 rota and onsite rota at the customer's offices in Heathrow area.
You will be part of a team of Technical Consultants delivering support services for proprietary software components to a major customer.
Work with team members to provide detailed analysis of any software defects to the development team.
Work with team members to provide proficient and timely installations of Synamedia headend components for both production and lab customer systems.
Participate in new system deployments, and take on new solution responsibility, as well as sharing the knowledge within the group.
Proven experience working with Linux environments - Mandatory
Experience supporting B2B customers, particularly strategic accounts - Mandatory
Familiarity with databases and networking tools such as SQL, Oracle, and MongoDB - Advantage
Experience in the Video/OTT ecosystem - Advantage
Synamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.
If this role sparks your interest, have any questions, or require any accommodations to be made to help you through your application, please reach out to our recruitment team, who would be happy to help.