Job Description
Position: Team Leader
Department: Process team Leader level 1 plus
Contract: Temporary, 3-4 months with the possibility of extension
Hours: 37.5 hours per week, Monday to Friday, shifts between 8am-5pm
Pay rate: £14.57 per hour
FULLY OFFICE BASED
Location: Hemel Hempstead HP2 7AH
Start date: - Subject to clearance.
Brook Street in partnership with the HMPO Office and have a fantastic opportunity to join their existing team as a Team Leader in Hemel Hempstead.
This is a public-facing, customer service role, Someone who can lead the team with good communication and documentation skills.
Key Responsibilities
1. Lead small teams - Motivate, and develop the team and encourage communication.
2. Schedule team work to required timescales and Service levels.
3. Lead the planning implementation, in order to ensure the availability of required staff members
4. Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.
5. Identify and manage improvements within own area.
6. Update and maintain data base/systems / documentation.
7. Comply with regulatory requirements where applicable.
8. Collect and provide statistical data/reports as required.
Experience Needed
9. Basic understanding in ERP
10. Good with Excel, Word and PowerPoint
11. Must be able to lead a team
12. Must be good with update and maintain the database - documentation skills and analysing data
13. Multi-tasking
14. Good internal and external communications
15. Must be able to develop the team and encourage good communication.
16. Empathetic with patience and understanding
17. Effective communication and report writing
Essentials
18. Able to lead small teams
19. Expert understanding of relevant systems / ERP
20. Highly developed user of Excel, Word, PowerPoint
21. Good at internal and external communication
22. Ability to manage a small budget (FTEs, overtime)
23. Ability to set and achieve performance target
Desirable Skills
24. Previous experience of the JVs
Amenities
25. Free on-site parking and canteen.
Training
26. On the job training on the process and expected responsibilities
27. Holiday restrictions- Must be advised of booked holiday ASAP