IT Manager (Hands on)
You will be based in Farringdon and will work from home once a week.
Job Purpose
You will be responsible for the day-to-day management, support and overseeing of the IT Service Desk, Infrastructure and Operations to ensure business continuity of infrastructure, operations and acceptable IT services are provided and delivered effectively, and in a timely manner across the company.
Key Responsibilities and Accountabilities
* Reporting all security threats, IT related risks or capacity issues to the business directly to the Head of IT.
* Provide, and present accurate information for reporting purposes to the Head of IT and Business Systems regarding various areas concerning Infrastructure and Operations, and IT Service Desk.
* Implement, managing and supervise the deployment, implementation, development, monitoring, maintenance, upgrading and support of organisational IT systems and infrastructure. This will include server room, critical power, UPS, security, systems, backups, disaster recovery, firewalls, networks, operating systems, servers, endpoints, connectivity, Wi-Fi, mobiles, video conference, tablets, software apps, telephones, and peripherals, etc.
* Liaise with third party Infrastructure providers to ensure all infrastructure services are functioning and managed effectively to ensure business continuity of the availability of infrastructure, network services and data to the company.
* Manage software licenses effectively with relevant business heads as to remain compliant while software is consumed across the organisation to ensure legal, compliant use of software within on-premises, mobile, and cloud environment.
* Manage projects to integrate technologies into new and existing systems.
* Ensure the IT Service Desk, Infrastructure and Operations has appropriate processes in place, so the quality of work delivered meets the organisations requirements, including compliance with companies’ management procedures.
* Advise about organisation’s IT equipment, connectivity needs and purchase products, parts, and services as necessary.
* Coordinate with the Head of IT and Business Systems and accounts team regarding IT cost for IT budget purposes.
* Identifying and pursuing service improvement initiatives; managing complaints, suggestions, and compliments of the IT Service Desk, Infrastructure and Operations across the company
Competencies & Skills
* Windows Operating Systems
* Active Directory, NTFS Permissions and Group Policies
* Microsoft Windows Architecture (Cloud, Server and Client) and network and firewall technology.
* Office 365 and Azure
* Knowledge of technical management and support of computer hardware/software, VPN, networking concepts, EDR, anti-virus and Secure Web Gateway.
* Knowledge of key technology standards ITIL and service delivery.
* A great understanding of security and best practice in all aspects of information security.
Leadership:
* Excellent leadership, prioritization and organisational skills, with a willingness to lead and create new ideas.
* Ability to remain calm under pressure.
* Able to constructively work under stress and pressure when faced with high workloads and deadlines.
* Able to maintain confidentiality of sensitive information.
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