Responsibilities
* Lead the end-to-end leaseholder service, including billing, consultation, dispute resolution, and communications, section 20 processes for major works, ensuring legal compliance and effective stakeholder management, ultimately creating a single leasehold team in the borough.
* Develop and implement policies, procedures, and performance frameworks to improve service quality and accountability.
* Collaborate with finance, legal, asset management, and housing teams to ensure joined-up delivery.
* Act as the strategic lead for leaseholder engagement, ensuring clear, empathetic, and timely communication.
* Manage complex cases, complaints, and tribunal matters with professionalism and attention to detail.
* Provide expert advice on leaseholder legislation, rights, and obligations.
* Lead a team of officers, fostering a culture of ownership, responsiveness, and continuous improvement.
Job Info
* Job Title: Head of Leasehold Services
* Company: Remedy Medical
* Location: Blyth, Northumberland
* Posted: Sep 30th 2025
* Closes: Oct 31st 2025
* Sector: Public Sector
* Contract: Temporary
* Hours: Full Time
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