As a Part-time Customer Service Supervisor, you will supervise the day-to-day operations of the department, motivate the team to drive performance, and ensure all activities are completed on time and professionally. This role involves leading, guiding, and supporting the team to deliver excellent customer service. Additionally, you will support the Contact Centre Management team in recruiting, inducting, and developing both new and existing colleagues.
Why work for LKQ
We are a people-first organization that prioritizes our colleagues and customers. We are committed to flexible working options and supporting a healthy work-life balance. We seek passionate individuals dedicated to excellence and supporting their career development within our business.
Key Responsibilities
* Manage retail operations, resources, and customer service within the branch, including line management for the Weekend Retail Assistant, coaching, and developing a multi-skilled team.
* Conduct regular colleague reviews to enhance engagement and support development, emphasizing a safety-first culture.
* Deliver structured daily briefings to ensure performance across key metrics aligns with business goals.
* Ensure compliance with health and safety legislation across all retail areas.
* Maintain operational compliance and excellence within the branch.
* Ensure operational efficiency and safety culture, including completion of relevant e-learning modules.
* Lead a customer-focused retail team, promoting a customer-first attitude.
* Adhere to processes for returns, credits, and warranties to improve customer experience.
* Maintain stock availability through accurate stock movement processes.
* Deliver excellent customer service through efficient pick-to-manifest times and meeting SLAs.
* Collaborate with operations and sales teams to maximize customer opportunities.
* Minimize customer effort by ensuring a robust Click & Collect process.
* Set up the branch for growth through effective stock management and outstanding SLAs.
* Ensure retail operations comply with financial audits.
Skills and Experience
* Excellent communication skills to develop customer relationships and foster connectivity.
* High focus, energy, and drive.
* Commitment to delivering best-in-class service and customer experience excellence.
* Flexibility in daily tasks to support strategic objectives.
What we offer
* Pension
* 22 days of annual leave
* Genuine career progression opportunities
* Access to a 24-hour Employee Assistance Programme for financial and well-being support
LKQ Euro Car Parts is at the forefront of the automotive aftermarket, supplying an extensive range of vehicle parts to over 18,000 customers through a world-class logistics network in the UK and Ireland. We innovate through digital and service offerings, supporting our customers' future needs. If you're interested in starting your career with LKQ Euro Car Parts, apply now.
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