Overview
Title: Service Operations Specialist
Location: Great Boston, MA (Greater Boston, Waltham and Watertown)
Mileage Reimbursed
Pay: $28/HR
Mon-Fri 1st shift
(7am or 8am start depending on facility)
Responsibilities
* Performs all duties associated with operations of Site Services.
* Requires traveling to customer sites.
* Coordinates and leads team efforts and performs work related to customer requirements.
* Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks along with direct customer interfacing relative to job functions.
* Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors and plant managers etc. to procure lab supplies and material.
* Utilizes Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager and/or other customer specific applications.
* Trains Avantor Lab and Production Services associates on all service offerings.
* Provides SAP Support (Full customer services, credit rebills, invoice scrubbing).
* Modifies and maintains quality metrics and key performance indicators.
* Manages a budget related to expense reports.
* Meets revenue, TOE, safety, performance and quality goals and objectives.
* Creates programs for enhanced service efficiency.
* Perform other duties as assigned.
Qualifications
* High school diploma or GED required; Associate degree or undergraduate degree in business or science related field is a plus.
* 3-5+ years of experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc. a plus.
* IATA, DOT, OSHA Right to Know, IMDG a plus.
* Forklift Certification a plus.
* Valid Drivers License and transportation required; CDL a plus.
* Prior experience with VWR/Avantor products and services a plus.
* Cross referencing and inside sales experience a plus.
* Must be able to travel outside of primary based state up to 50% of the time.
Knowledge, Skills and Abilities
* Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.
* Strong communication and presentation skills.
* Knowledge of SAP or other ERP systems; proficient Microsoft Office and computer skills.
* Excellent Customer Service Skills: displays a professional can-do attitude.
* Knowledge of procurement/Inventory management systems and procedures.
* Ability to perform duties with the highest regard for safety, quality, and site protocols/policies/procedures.
* Cross Referencing skills.
* Must be exceedingly flexible, forward-thinking, motivated, and have the ability to act independently.
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