Operations Manager
Role Summary
The Operations Manager will have overall responsibility for the smooth and efficient day-to-day operations of our clients business, with a primary focus on warehouse management, order fulfilment accuracy, purchasing, and process improvement. The role will ensure that all operational activities are aligned with company objectives, meet agreed performance targets, and support business growth.
Key Objectives
1. Lead and manage the warehouse team to achieve agreed operational KPIs.
2. Support the Operations Director in ensuring our clients compliance with all accreditations, including ISO 9001, ISO 14001, and Cyber Essentials.
3. Provide systems and processes training for the wider team.
4. Provide systems and process-oriented feedback on business efficiency projects.
5. Manage site health and safety, including taking on responsibilities as a First Aider and a Fire Warden.
6. Undertake key finance tasks on Thursdays and Fridays when our clients Accounts team are not in the building, including invoice uploads and releasing payments.
7. Maintain error rates below 2% ...