Our client based in Newcastle is seeking Customer Service Representatives for a 6 month period working in their Newcastle contact centre servicing a well known high street bank. After the 6 month period, there will be an opportunity for permanent employment.
The ideal candidate is happy to be on the phone and will love talking to people and proactively solving issues. You will enjoy working in a contact centre environment providing excellent customer service to customers and you will have excellent phone etiquette and good verbal, written and interpersonal skills.
You will have a good eye for detail, ensuring customer records are kept up to date and are accurate and you will be keen to take responsibility for managing customer information with computer systems.
Working hours are between 8am and 8pm, Monday to Friday and between 9am and 6pm on weekends. The team usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues.
Full training will be given.
Our client is looking for applicants who have customer service experience in a contact centre.