Job Description
Key responsibilities
As a claims handler within the relevant claims team, ensure syndicate claims are handled to high standards and in line with Lloyd’s Principles, internal Claims Handling Guidelines and compliance with claims Key Performance Indicators:
* Manage allocated claims (Speciality) to provide satisfactory conclusions for all interested parties, with a view to minimising the claims lifecycle and static claims
* Support and implementation of claims philosophy which is to deliver a consistent and high-quality service and ensure all claims are assessed in a fair and prompt manner in compliance the Lloyds standards, and their internal standards, regarding ECF turnaround times
* Support production of internal and external reports and operation of controls (aged report, static report, purge report, diary, etc.)
* Contribute to profitability by ensuring that claims are handled appropriately, subrogation opportunities are maximised, and expenses are properly controlled
* Ensure significant developments and/or new complex claims with potential of USD 1m+ and/or financial movements of USD 500k+ get reported to the Claims Manager as soon as practicable for inclusion on the weekly report to Senior Management
* Act within claims authority both financial and non-financial (including appropriate referrals with regards to declinatures and reservations of rights), ensuring compliance with the referral process for litigation against or involving the client
* Assistance with Reinsurance queries in order to accelerate payment of their claims
* Any other reasonable duties that fall under the remit of the role being performed
Skills & experience profile
* Experience in a claims handling role with a focus on first party specialty claims (any lines including aviation, marine and energy)
* Experience of using ECF, Knowledge of the Microsoft Office suite and other claims related software (e.g., Sequel and Trax)
* Able to communicate and negotiate effectively at all levels
* Ability to work in a fast-paced environment, quickly identify and solve problems