Salary: £45,000 - 45,000 per year Requirements: Excellent verbal and written communication skills Attention to detail Experience with technical service provision (support, managed services, consultancy) Experience managing Microsoft 365 Familiarity with ISO 27001 compliance requirements Strong organizational skills and ability to prioritize Experience managing client expectations and handling pressure calmly Responsibilities: Assist the Head of Technical with the development of our services and service delivery Liaise with the Operations Department to improve our security and meet ISO 27001 compliance requirements Act as a point of escalation for service-based client feedback to ensure client satisfaction Build and maintain relationships with key customers and software partners Oversee Managed Service requests and maintain SLAs Manage Professional Services bookings with clients Assist in the creation of Statements of Work and Job sheets for Professional Services engagements Provide first and second line help desk technical support Provide internal office IT support to the team as needed Technologies: Support Microsoft 365 Security Office 365 More: We are a dynamic organization focused on aligning our Technical and Operations teams to enhance compliance, automation, efficiency, and continual service improvement. Our Service Delivery Manager plays a crucial role in translating technical capabilities into valuable service offerings for our clients. We offer a collaborative work environment and foster strong relationships both internally and with our partners to deliver excellence. Join us as we drive forward in our commitment to outstanding service delivery. last updated 16 week of 2026