Overview
We currently have positions for LCV Technicians to join our team at our Dordon Tamworth VMU.
Shifts: Four on, Four off
A pivotal role in the aftersales with a direct impact on the Dealer CSI score and aftersales profitability. You are the interface between the customer and the aftersales; it is through ensuring consistently high levels of customer service that you will contribute to increased customer satisfaction and ultimately the overall success of the aftersales business.
To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.
Responsibilities
* Performance of all maintenance services according to the manufacturer\'s instructions and according to the maintenance schedule/Service processor
* All visual inspections, adjustment operations, adjustments, operating fluid changes and additions, replacement of worn equipment (e.g. brake linings)
* Knowledge of deviations and extraordinary wear occurrences and initiation of order expansions/feedback to customers
* Resetting of the maintenance system
* Cleaning and care of the customer vehicle
* Self-reliant performance of simple repairs of worn parts (e.g. replacement of mufflers, outside mirrors, tyres and balancing, etc.)
* Performance of defined, but also more extensive, assembly work and repair operations in cooperation with and/or under the supervision of systems technicians (e.g. major assembly replacement, suspension strut placement, etc.)
Other duties
* Retrofitting and start-up of accessories and detachable body components
* Adhere to Health & Safety Policies and Procedures at all times.
Qualifications and attributes
Trained, certified technician in an automotive service field.
Analyses and synthesises a wide range of information in order to draw conclusions or make decisions.
Customer Orientation - Focuses on the needs of the customer in the execution of the role and works to deliver customer satisfaction.
Disciplined Work Approach - Tackles tasks in a structured systematic manner, ensuring completion to plan and to quality standards.
Flexibility - Prompts and responds to different ways of working in the face of changing situations.
Team Working - Contributes positively to a team in order to achieve common business objectives.
Head Office: Midlands Truck & Van, 2 Cornwall Road, Cornwall Industrial Estate, Smethwick, Birmingham, B66 2JT
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