Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for five consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
This is a London Borough of Havering position working within NELFT under a section 75 agreement.
An opportunity has emerged for a motivated and appropriately skilled Support, Time & Recovery Worker (STR Worker) to join the Havering Mental Health and Wellness Teams.
We are looking to appoint an experienced, highly motivated, enthusiastic, flexible and resourceful individual who is committed to providing support and assistance to service users in their recovery. You will also be expected to contribute towards supporting the continued development of the service. You will need experience of working with adults with mental health needs and an interest in working with service users in a community setting. The successful post holder will need to be flexible.
Main duties of the job
You will need to be able to work autonomously in the community and use your own initiative under the guidance of qualified staff. You will work closely with the team’s multi-disciplinary professionals to deliver effective and competent recovery focused care to adults with severe mental health needs, both in their own homes and in the local community.
The Havering Mental Health and Wellness Teams are the central point of initial referral and secondary mental health services within the London Borough of Havering for people from the age of 18, who present with mental health needs. The team acts as a gateway providing initial screening and assessment of referrals that are potentially for secondary mental health services, and will provide, after assessment, short-term intervention as indicated, or signposting to other agencies as appropriate.
The Havering Mental Health and Wellness Teams work within the Recovery & Well-Being model.
Working for our organisation
Our Values 2025 - 2030
Working for London Borough of Havering under a section 75 agreement we incorporate the three NELFT values to ensure we work with our colleagues, patients and carers.
They are:
1. We are kind.
2. We are respectful.
3. We work together with our communities.
These three values help us to strive to provide the best care by the best people.
Probationary Period
This post will be subject to a probationary period.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of
15%of the basic salary (minimum payment of £4,714 and a
maximum payment of £5,941 - per annum, pro rata for part time
Starting with Us
LBH and NELFT places great importance on new starters being properly welcomed into the Trust. All new starters will join the Trust on the first Monday of each month and undertake a comprehensive induction of up to two weeks, including mandatory training, systems training and the allocation of equipment. As part of the process, new starters will also have the opportunity to meet the executive team, senior managers, and attend several drop-in sessions focusing on engagement, health and wellbeing, and key processes. The induction will be held at the NELFT head office in Rainham, Essex.
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable
to offer sponsorship for all job roles. Please check your eligibility
under the UKVI points-based system. When calculating the basic
salary for sponsorship, HCAS (High-Cost Area Supplement) is not
included to ensure fairness and consistency within our Trust.
Use of AI
Please see attached document regarding acceptable use of AI
during the recruitment process.
Detailed job description and main responsibilities
The main responsibilities of the post include:
4. Visiting Service Users and, in conjunction with other qualified colleagues, devise and implement effective individualized programs of support.
5. Working independently as required and provide support with daily living to empower people to live independent lives.
6. Supporting service users to identify early signs of mental health relapse and alert appropriate staff involved in the person’s care.
7. Working in isolated situations with Service Users who may be vulnerable or at risk.
8. Establishing supportive and empowering relationships with the Service User and their carers.
9. As identified in the support plan, enable the Service User to maintain own personal care needs.
10. Monitoring and reporting any changes, both positive and negative, within the Service Users life to the Team and at other relevant times.
11. Supporting Service Users to gain access to resources to include benefits, welfare rights and health promotion.
12. Ensuring that the Service User understands who to contact within the different agencies involved in the support plan.
13. To take appropriate courses of action in an emergency
We work closely with a range of statutory and voluntary partners such as inpatient services, Home Treatment Teams, specialist drug and alcohol services, personality disorder services and psychological therapies.
Person specification
Knowledge
Essential criteria
14. Knowledge and understanding of Recovery and Social Inclusion
15. Knowledge of patient/client conditions relevant to the mental health community setting
16. Health, safety and risk awareness in community care
Desirable criteria
17. An awareness of NHS Plan, NSF and clinical governance priorities
Qualifications
Essential criteria
18. NVQ level 2 or equivalent standard of literacy and numeracy
19. Willing to complete the care certificate within first 6 months
Desirable criteria
20. Relevant NVQ level 3 or equivalent
Experience
Essential criteria
21. Worked in community mental health setting for minimum of 2 years
22. Lone work experience in the community delivering client centred support
23. Facilitated community activites/groups for social inclusion
24. Experience of working in client homes to encourage ADL development
Desirable criteria
25. Able to demonstrate a good understanding of safeguarding procedures
26. Able to use own initiative in problem solving whilst working independently
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
27. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
28. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
29. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
30. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.