Quality and Improvement Officer
Nottingham, East Midlands
£14,487 - £17,093 per annum (£31,691 - £37,391 FTE)
Are you passionate about improving services and ensuring high standards? Do you enjoy working flexibly and independently while being part of a supportive, close-knit team? If so, this could be the perfect opportunity for you.
We’re looking for a Quality and Improvement Officer to join our team on a 16-hour per week basis as part of a job share. This role is ideal for someone with a background in Housing, Care & Support management, or auditing and policy development.
About the Role
You’ll play a key role in ensuring that NCHA’s Care & Support and Housing services meet regulatory expectations and deliver high-quality outcomes for our customers. Your responsibilities will include:
* Delivering a programme of audits across all operational areas within HW to meet regulatory, statutory, and quality assurance standards, uploading your audit findings to our audit management system, Kaizen, within agreed deadlines.
* Reviewing customer feedback and identifying areas for improvement.
* Contributing to policy and procedure updates and supporting investigations into quality or compliance issues.
* Attending audits, meetings, training, and workshops in person, with flexibility to complete other tasks at times that suit you.
What We’re Looking For
We welcome applications from individuals who are:
* Experienced in Housing, Care & Support management, or auditing/policy roles.
* Confident in challenging poor practice constructively and supportively.
* Cheerful, persistent, and capable of working independently.
* Skilled in reporting and customer engagement.
* Able to travel across the East Midlands and hold a valid driving licence.
Why Join Us?
You’ll be part of a collaborative team that values continuous improvement and supports each other to make a real difference. The role offers flexibility, autonomy, and the chance to contribute to meaningful change across our services.
We offer excellent benefits including:
* 35 hour working week as standard
* Generous annual leave package with the ability to buy more (or sell!)
* A fabulous benefits package to support your own wellbeing including a healthcare cash plan, counselling and support helpline, support with bus and tram passes, shopping discounts and many more