Team Leader
Hourly rate: A GBP 12.71 rising to A GBP 13.22 per hour + benefits after training completion.
Schedule: 4 days out of 7 per week (including alternate weekends and some bank holidays).
Location: Cross Roads Shop.
In Wilds, we focus on creating a great personal experience for all customers based on our family business values. We operate a diverse portfolio of bakery takeaway shops with seating and boutique bakery cafés in heritage villages.
Job Purpose
Support the successful running of a Wilds Bakery shop, leading and motivating a team that works together to achieve targets and provides a fantastic shopping experience to valued customers.
Key Accountabilities
* Deliver a swift and friendly service to every customer consistently.
* Achieve high standards to meet customer expectations.
* Act as Shop Manager leading and motivating a team to achieve sales targets, controlling stock and meeting high standards of customer service, display, and hygiene.
* Responsible for running shift throughout the day, cashing up, and opening and closing the shop.
* Encourage a hardworking but fun environment in which team members can fulfil their potential.
* Prepare food, handle money, use the till, and keep displays vibrant and the shop clean and tidy.
* Work on the ovens, cooking pies, pasties and a range of hot food when required.
* Upsell appropriately to customers to increase shop sales.
Skills, Knowledge, and Experience
* Proven track record of experience in customer service, ideally in a retail or catering background.
* Ability to retain and remember orders for an efficient and swift customer experience.
* Ability to multitask and work as a team for the successful running of the shop.
* Efficient planning, organisational, and numeracy skills.
* Leadership skills to inspire the team to deliver great results.
* Ability to be self‑motivated and enthusiastic about Wilds Bakery and its sales/products.
* Excellent communication skills.
Benefits: 40% staff discount and automatic enrollment in the pension scheme.
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