Sr Customer Experience Training Supervisor (BMS & Security) Europe
Location: Flexible across Europe – Ratingen, Boeblingen, Leicester, Horsham, Warsaw, Bucharest.
Senior role responsible for shaping and delivering customer experience training strategies for Honeywell Building Automation (BA) products across Europe. Reports to the Director of Technical Support and Customer Training Delivery for Europe and operates on a hybrid schedule.
Key Responsibilities
* Develop and implement training programs aligned with customer training delivery objectives across Building Automation businesses.
* Collaborate with cross‑functional teams and stakeholders to identify training needs and gaps at the European level.
* Capture training demand from partners and customers.
* Lead and mentor a team of training professionals to execute training initiatives.
* Build and maintain a Europe‑level training delivery strategy.
* Partner with external organizations to develop training strategies on Honeywell behalf.
* Work closely with Tech Support to capture knowledge gaps and develop a common strategy for customers.
* Stay current with latest Honeywell BA technologies, regulatory updates, legislation, and best practices.
* Ensure adherence to internal processes, policies, procedures, and tools for trainers.
* Develop strong relationships with critical stakeholders and provide regular status updates.
* Participate in Entry Into Service GDM and support product launches.
Key Qualifications
* 5+ years of experience as a people leader.
* 5+ years of experience in customer experience training or a related field.
* Experience in a technical environment.
* Strong leadership and team management skills.
* Proficiency in instructional design and learning principles.
* Experience with Honeywell Building Automation products is a plus.
* Bachelor’s degree in engineering, automation or a related field.
* Experience developing and delivering training programs in a global organization.
* Strong analytical and problem‑solving skills.
* High customer facing exposure and customer focus.
Benefits
* Hybrid work arrangement (3 days in office, 2 days remote).
* Competitive salary with performance‑based increases.
* Accident insurance.
* Referral bonuses and recognition programs.
* Comprehensive induction and ongoing training.
* In‑house and external learning platforms.
* Career development opportunities.
* Global employee networks.
* Employee Assistance Program – free, confidential support.
* Employee engagement activities supporting inclusion and diversity.
Equal Opportunity Employer
We are an equal‑opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodation for individuals with disabilities.
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