Join Our Team as a Patrol Team Manager!
Are you ready to elevate your leadership career and make a real impact with the UK's most trusted breakdown service? We’re on the lookout for a
dynamic Patrol Team Manager
to join our Roadside Operations team. In this high-impact role, you’ll lead from the front, coaching, motivating, and developing a team of up to 50 patrols to deliver industry-leading service to our members. Your Responsibilities
Lead, Coach, and Develop:
Inspire a high-performing team of Patrols to exceed customer expectations and achieve operational targets. Ownership of Service Delivery:
Ensure optimal utilization of your mobile workforce while maintaining efficiency in your region. Collaborate Across Departments:
Work closely with CSC, Technical, HR, Customer Care, and Training to align service standards and operational goals. Ensure Compliance:
Uphold legal compliance, safe working practices, and effective asset management in line with company policy. Drive Team Engagement:
Foster a positive team environment through regular feedback, recognition, and coaching sessions. Manage Performance:
Set SMART objectives to ensure both service KPIs and revenue targets are met. What You’ll Need
Proven Experience:
Background in managing and developing field-based teams in a performance-driven environment. Strong Leadership Skills:
A track record of delivering against KPIs through effective coaching. Excellent Communication:
Interpersonal skills that resonate across all levels of the organization. Commercial Awareness:
A solid understanding of service-led operations. Compliance Knowledge:
Familiarity with health and safety standards and the breakdown recovery sector. Desirable Qualifications
NVQ Level 4 or equivalent in management (or a willingness to work towards this). Frontline management experience. FSA compliance knowledge. What You’ll Get with the RAC
Work Pattern:
Enjoy a balanced 40-hour work week. Family Leave Support:
Benefit from paid time off, flexibility, and resources to help balance work and family commitments. Pension Scheme:
Join RAC's Group Personal Pension scheme with contributions matched up to 6.5% on qualifying earnings. Life Assurance:
Core employer-funded life assurance cover at 2x your basic salary (4x for pension scheme members), with options to flex up to 10x cover. Personal Support Service:
Access confidential support available 24/7 for you and your family members aged 16+. Car Salary Sacrifice Scheme:
After 12 months, enjoy significant tax savings, including electric vehicle options. Free Breakdown Service:
Receive RAC Ultimate Complete Breakdown Service from day one. Exclusive Discounts:
Access Orange Savings, our online portal offering thousands of savings on high street retailers, supermarkets, holidays, tech, and more. About Us
The RAC has been rescuing the nation's drivers since 1897. As one of the country’s most well-known and trusted brands, we are committed to developing a culture that reflects the diverse communities we serve. We value openness, accessibility, collaboration, and inclusivity, welcoming applicants from all backgrounds and experiences. Ready to make a difference? Join us and help shape the future of roadside assistance!