General Manager We are seeking an experienced and commercially minded General Manager to lead and grow our retail and hospitality business across the Belfast and Newtownards area. This is a senior, hands-on leadership role with full responsibility for operational performance, people leadership, customer experience, and financial results. You will play a key role in shaping the future of the business, driving standards, developing teams, and ensuring consistent delivery of an outstanding customer experience while supporting continued growth. What You'll Do Lead the day-to-day operations of the business, ensuring smooth, efficient and compliant performance across retail and hospitality functions Take full ownership of commercial performance, including sales growth, margins, cost control and profitability Set clear standards for customer service, food/retail quality, cleanliness and brand presentation, leading by example at all times Recruit, develop and retain high-performing management and frontline teams Coach and mentor managers to build leadership capability and succession within the business Manage budgets, forecasts and KPIs, using data to drive informed decision-making Ensure compliance with all health & safety, food safety, employment and licensing regulations Work closely with owners / senior stakeholders to implement strategy, new initiatives and growth plans Drive a positive culture that reflects the values of the business and motivates teams to perform at their best About You A proven senior leader with significant experience as a General Manager or in a comparable multi-site or large-scale retail / hospitality role Strong commercial acumen with a track record of improving sales, managing costs and delivering profit A confident people leader who can inspire, challenge and develop teams at all levels Operationally strong, with excellent attention to detail and high standards Customer-focused, with a passion for delivering exceptional service and experiences Comfortable working in a fast-paced, growing environment where priorities can evolve Resilient, adaptable and solutions-focused, with the ability to make sound decisions under pressure Excellent communication and organisational skills What You'll Get A senior leadership position within a growing and ambitious business Competitive salary package Opportunity to shape strategy and have a real impact on the future of the business Autonomy and trust to lead, innovate and build high-performing teams Career progression opportunities as the business continues to expand A supportive ownership team that values strong leadership and fresh ideas For further information on this vacancy, or any other Accountancy & Finance job in Belfast or wider Northern Ireland, please apply via the link below or contact Craig Gilroy in the strictest confidence. LinkedIn Craig Gilroy Skills: General manager Hospitality FMCG recruitment operations