As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
A414 QDU is a highly efficient Endoscopy and Day Case Unit.
We provide a full range of diagnostic and therapeutic endoscopic procedures. The unit also manages day surgery cases, both pre-operatively and post-operatively
The Receptionist role is responsible for attending patient on arrival, making nursing staff aware if needed, checking patient details are correct, dealing with many quires face-to-face and over the phone,liasing with transport for patients plus helping patients with queries they have.
What you’ll be doing:
1. To liaise with wards, clinical staff, GPs, endoscopy booking teams and Trust support staff in person, via telephone and email as and when necessary
2. -To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
3. -Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
4. To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
5. -To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
6. -To keep the patient information materials up to date
7. -To carry out the responsibilities of the role in the event of a major incident within your department
8. -Attend appropriate meetings as required by the role’s line manager
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.