Position Summary The Solutions Architect - Network role is to ensure and enhance a culture of solution and design excellence to create award winning customer solutions across our technical practices. The Solutions Architect – Network will serve along with a small team as solution/technical advisor for Claranet’s solutions, providing guidance and support on technology solutions that meet their business objective and ensures superior customer experience. Role Mission Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. The Solutions Architect - Network will serve as a technical advisor for Claranet’s solutions. Objectives and Key Results * To create increased win probability in customer opportunities through the ability to engage with customers to design a solution that meets customers’ needs from the Claranet Portfolio at a commercial level that means they choose Claranet. * To contribute to the target of 70% of services are scalable and repeatable through the Opportunity Solution Design cycle. * To ensure that Network products and services are designed to the leading market standards, using where possible, repeatable designs. * To serve as the Solutions Architect - Network aligned to agreed customer opportunities where hybrid solutions are required and provide guidance and support on technology solutions that meet the clients' business objectives. * To develop and maintain relationships with key stakeholders of accounts, understanding their business requirements and translating them into technical architecture solutions aligned to the Claranet portfolio. Essential duties and responsibilities * Engages on identified customer pipeline opportunities that have been qualified to benefit from Solutions Architect - Network Engagement to accelerate and close the opportunity. * Collaborates with customers to understand business requirements and translate them into technical architecture solutions, acting as the technical consultant for the lifecycle of the project. * Has the expert ability to present, position and design solutions from a portfolio of solutions available from Claranet. * Has the ability to articulate & translate customer needs into how a Claranet Portfolio will meet those needs, including where bespoke elements may need to be costed and built for the customer to achieve them. * Ensures that any statement of work/proposed solution customer document output is completed to a sufficient level of quality to ensure the project meets the customer needs, but also can be costed to ensure successful and profitable delivery. * Ensures that any sales positioning of a proposed customer solution is balanced and accurate to ensure customer and project are aligned to the Claranet portfolio in accordance with the 70/30 rule. Teams to collaborate with * Portfolio and Propositions - collaborate to design and deliver portfolio and solutions that meet documented customer business outcomes and deliver strategic proposition outcomes. Work together to build Service Descriptions for customers where appropriate. * Infrastructure (Networks) & Cloud Delivery Teams– collaborate with the teams to ensure skills and resourcing levels and availability are relevant to meet the delivery requirements. * Project Management Office– identify timelines to deliver project. * Customer Success and Growth – support team with technical and solution expertise to help translate customer needs into high level solution designs. * Customer Experience and Managed Services – collaborate to ensure solutions are designed to enable a smooth service transition. Behavioural competencies – organisational and behavioural fit. * Flexible and creative to take considered risks. * Learn and adapt quickly to changing situations. Critical competencies – technical fit * Proven experience in managing and delivering architecture projects. * Proven track record of managing customers at senior levels. * In depth knowledge of networking concepts and vendors such as Fortinet and Cisco. * In depth knowledge of security concepts as it relates to Network Solution Designs. * High-level Knowledge of at least 1 of the following environments: Azure, AWS, GCP, VMware Private Cloud, Microsoft 365 * A strategic thinker with experience in the development, implementation, and management of the entire solution architecture life cycle * Strong interpersonal and relationship management skill with the ability to build credibility quickly at all levels as well as negotiate, influence, and persuade where required. * Faces conflict and challenge in an open and constructive manner * Excellent communication and presentation skills, with the ability to effectively communicate technical concepts to non-technical stakeholders