Social network you want to login/join with:
Client:
Location:
Bolton, Greater Manchester, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Main Function
To support the customer services department with key administrative duties, supervising and working alongside the customer service co-ordinator team.
Key Functional Areas
* Provide inspirational line management to a small team of Customer Service Co-ordinators.
* Provide daily support and guidance to Customer Service Co-ordinators.
* Communicate effectively and professionally with customers to manage expectations.
* Issue Miller documentation as required to assist homeowners in understanding their new home.
* Handle all incoming communications promptly and record them systemically.
* Maintain professionalism, courtesy, and dignity in all interactions to uphold company values, even under pressure.
Key Capabilities Required
(1) Skills, Capabilities and Attributes
* Leadership and support skills for Customer Service Department.
* Ability to prioritize administrative tasks.
* Supervise co-ordinator workload effectively.
* Work independently and as part of a team.
* Empathize with customers without compromising business interests.
* Provide concise and accurate reports.
* Proficiency in Excel, Word, and PowerPoint.
* Build strong professional relationships internally and externally.
* Effective written and electronic communication skills.
(2) Behavioural Attributes
* Trustworthy, honest, and able to provide constructive feedback.
* Commercial awareness.
* Controlled and dignified demeanor.
(3) Knowledge, Experience and Qualifications
* Experience managing small customer-focused teams.
* Confidentiality in client and company matters.
* Proficiency in Word and Excel with strong administrative skills.
#J-18808-Ljbffr