The Quality Manager is responsible for the effective leadership, implementation, and continuous improvement of the Quality, Health & Safety, and Environmental Management Systems in line with ISO 9001, ISO 14001, and ISO 45001. This role leads quality management systems, customer and internal complaints, continuous improvement (CI) activities, and Health, Safety & Environmental (HSE) requirements.
This is a hands‑on role requiring strong presence on the shop floor, direct involvement in problem solving, and ownership of customer and internal quality issues from start to finish. The Quality Manager is the primary point of contact for customers on quality matters and works closely with production and other departments to drive corrective, preventative, and improvement actions. The role requires strong analytical capability to analyse quality and process data, identify trends, and apply appropriate statistical analysis to drive data‑led corrective actions and continuous improvement.
The role includes line management and development of a small team of quality professionals, ensuring clear objectives, high performance, and ongoing professional development.
KEY RESPONSIBILITIES:
Quality Management System (ISO 9001)
* Own, maintain, and continuously improve the Quality Management System in compliance with ISO 9001 requirements.
* Ensure all processes are defined, controlled, and effective, with clear performance monitoring and reporting.
* Plan, lead, and support internal audits, management reviews, and external certification and customer audits.
* Ensure effective control of non‑conforming product, including containment, root cause analysis, and corrective actions.
Complaints, CAPA & Problem Solving
* Lead all internal and external quality complaints from receipt through to verified closure.
* Apply structured problem‑solving methodologies (CAPA, 8D, 5 Why, Fishbone) to identify root causes.
* Define, implement, and validate corrective and preventative actions to prevent recurrence.
* Prepare professional and compliant customer‑facing reports aligned to customer and ISO expectations.
* Act as the primary point of contact for customers on all quality‑related matters.
* Provide timely, clear, and accurate communication regarding complaint status, actions, and outcomes.
* Support customer audits, and quality reviews, ensuring positive and professional engagement.
* Lead continuous improvement activities to enhance product quality, process capability, and operational performance.
* Work closely with production teams to identify trends, risks, and improvement opportunities.
* Promote a proactive quality and CI culture and right‑first‑time mindset across the business.
Production Support & Hands‑On Engagement
* Act as the first point of contact for production on internal quality issues and CI requirements.
* Provide direct, hands‑on support on the shop floor for problem solving and containment activities.
* Ensure quality requirements are clearly understood and consistently applied in daily operations.
Health & Safety (ISO 45001)
* Own and manage the Occupational Health & Safety Management System in line with ISO 4501.
* Ensure legal compliance with all applicable health and safety legislation.
* Lead risk assessments, incident investigations, near‑miss reporting, and corrective actions.
* Drive continuous improvement in safety performance and employee awareness.
· Comply with company QSHE policies and procedures as well as any other QSHE requirements of the role.
* Manage and continuously improve the Environmental Management System in accordance with ISO 14001.
* Identify and control environmental aspects and impacts associated with manufacturing activities.
* Ensure compliance with environmental legislation, permits, and company objectives.
* Promote environmental awareness and sustainability initiatives across the site.
Qualifications/Education:
* Minimum 5 years’ experience in a senior or hands‑on Quality Management role within a manufacturing environment.
* Strong working knowledge of ISO 9001, with practical experience of ISO 14001 and ISO 45001.
* Proven experience leading audits, customer complaints, CAPA, and structured problem‑solving activities.
* Strong analytical skills to analyse data, identify trends, and apply statistical analysis to drive improvement.
* Excellent communication skills, both written and verbal, particularly in customer‑facing situations.
Qualifications
* Degree in Quality, Engineering, Manufacturing, or a related discipline (or equivalent experience).
* Formal training in quality management systems and problem‑solving methodologies.
* Certified Quality Auditor qualification.
* Lead Auditor certification for ISO 9001 / 14001 / 45001.
* Experience with Lean, Six Sigma, or other CI methodologies.
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