Annual wage £21,840.00 Once completing the apprenticeship, we will increase the salary to £25,000. Working week Monday - Friday between 9.00am - 5.00pm Total hours per week: 35.0 Expected duration 18 Months Possible start date 01 Sep 2024 Date posted 26 Apr 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000247136 Positions 5 available What you will do in your working day Portfolio Support: Ensure the smooth running of assigned portfolio Independently respond to queries from both clients/insurers in a proactive manner, whilst keeping Account Executive/Broker informed as appropriate Co-ordinate administration of schemes, including invoicing, membership data, claims data, communication materials and other associated queries as appropriate Deal with any initial complaints and escalate in line with company processes Relationship Building: Develop, maintain and cultivate a constructive and professional relationship with internal and external stakeholders at all levels Be the first point of contact for day-to-day enquiries from internal and external stakeholders Renewal/New Business Support: Support the creation of presentations for both new and existing clients Proactively initiate and manage the gathering of relevant data for client renewals and mid-term adjustments, ensuring accuracy at all times Periodically attend client meetings with internal stakeholders as required System Administration: Ensure client records are accurate in respective Client Relationships Management (CRM) system, resolving any identified discrepancies in the CRM system and associated documentation Provide a proactive professional service for both internal and external stakeholders Proactively seek and recommend improvements to processes and services, participate fully in the implementation of them and be an advocate for change The training you will be getting You will work towards your: Insurance Practitioner Level 3 Apprenticeship Standard Certificate in Insurance (Cert CII) Level 2 Functional Skills in English and maths (if required) Training will be via Davies, virtually. 6 hours per week off the job training. What to expect at the end of your apprenticeship This is dependant on the apprentice We have robust career pathways in Sales, Leadership, Insurance and Specialist roles that the apprentice can undertake Requirements and prospects Desired skills and personal qualities Communication skills, Organisation skills, Customer care skills, Presentation skills, Logical, Team working, Initiative Qualifications GCSE or equivalent Maths and English (Grade C/4 or above) Essential Things to consider Background checks required.