Main Purpose of Your Job
As a Nextbase Ambassador within our Customer Support Contact Team, you are the first point of interaction with our customers.
Being able to handle our customer queries effectively will require a mix of patience, clarity, problem solving skills and providing the best product knowledge possible.
We are looking for a confident, detail-oriented individual to join our passionate and skilled team as a Customer Ambassador.
Main Responsibilities
* Be the Voice of Our Brand: Engage with customers through phone, email, and live chat, leaving a lasting positive impression
* Clear communicator: Jargon free, straightforward solutions, guiding our customers with ease and confidence
* Active Listener: Keep track of the stories and solutions by maintaining accurate records in our CRM tools
* Collaborate and Conquer: Work together with your team to smash targets and elevate customer happiness to new heights
Skills and experience
* 1 year of experience of working in a customer focused environment preferred
* Your relationship-building prowess and interpersonal skills are brilliant
* Your communication is powerful and persuasive, capable of influencing customers and your colleagues
* Able to demonstrate a capability in problem solving, decision making in time sensitive situations
* With a professional, positive approach, your “can-do” attitude, self-motivation, and readiness to go beyond are what make you stand out
* You are firm in the face of pressure, adapting your methods with grace and wisdom
* Strong organizational skills and ability to prioritize/multi-task easily with limited supervision
Ways to stand out from the crowd
* Kind-hearted and cool headed: Empathetic and understanding
* Tech proficient: Whether it is CRM software or MS Office, you can use with ease
* Problem-Solver: You love a good challenge and approach problems with a can-do attitude
* On the Tools: Using multiple different tools to enhance our customer experience efficiently
* Eager Learner: You are not just looking for a job; you want to make a difference
Shift Patterns on a rota basis
* 8-16:30 or 9:30-17.30
* 1 in 4 Saturday morning 8-12:30pm. These hours are taken back the following Thursday as a ½ day time off in lieu