Position: IT Support Specialist (Second Line)
Are you the go-to person when complex IT issues arise? Do you thrive in environments where no two days are the same? We're on the lookout for a Second Line IT Support Specialist to strengthen our technical support team in Cornwall. You'll be part of a close-knit group that keeps hundreds of users across multiple businesses up and running every single day.
This is a hands‑on role where you'll troubleshoot, advise, and deliver practical solutions, whether remotely from the helpdesk or occasionally on‑site with clients.
A Typical Week Might Involve
* Investigating technical escalations that 1st Line engineers can't resolve.
* Supporting clients' networks, servers, and cloud systems to keep operations running smoothly.
* Assisting with infrastructure upgrades and new software rollouts.
* Collaborating with senior engineers on project planning and technical delivery.
* Monitoring system performance and identifying potential security or performance risks.
* Sharing knowledge with colleagues and helping less experienced technicians grow.
* Keeping documentation accurate and up to date.
Skills & Background
* At least 2 years in a technical support or IT service role.
* Confidence working with Microsoft 365 (Exchange, SharePoint, OneDrive, Azure AD).
* Strong understanding of networks (LAN/WAN, VLAN, VPNs, Wi‑Fi, IP addressing).
* Familiar with backup technologies and cloud‑based storage.
* Comfortable managing Windows Server environments (Active Directory, DHCP, DNS, GPOs, etc.).
* Experience within a Managed Service Provider.
* Full UK driving licence.
* Technical certifications such as CompTIA A+ or equivalent.
What You'll Get
* Competitive salary
* 25 days holiday plus bank holidays (with increases for long service)
* Company pension, life insurance and private health cover
* Regular social and team‑building events
If you think this is the right role for you, APPLY NOW
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