Location: West Bromwich – with frequent travel to sites across the West Midlands.
Salary: £27,000 – £30,000 per annum depending on experience, plus excellent benefits.
Schedule: 37.5 hours per week.
As a Resourcer in our Restart Employment, Skills and Training team, you’ll play a crucial role in connecting people with meaningful job and training opportunities that help them move forward with confidence. Your work will directly support individuals in building skills, securing work, and creating positive, lasting change in their lives. Working closely with Strategic Account Managers and Account Managers, you’ll focus on understanding both candidate potential and employer expectations. By matching people to the right opportunities at the right time, you’ll help strengthen communities, improve employment outcomes, and support Serco’s purpose of creating impactful solutions that benefit society.
What You’ll Do as a Resourcer
* Screen candidates and learners for job roles and training opportunities, ensuring alignment with employer requirements.
* Provide feedback, advice and guidance to help candidates prepare for interviews, training, and workplace expectations.
* Collaborate with Strategic Account Managers and Account Managers to understand opportunity requirements and fulfil demand.
* Build strong relationships with candidates and internal stakeholders to maintain engagement throughout the recruitment journey.
* Accurately record activity and outcomes within CRM systems, tracking progress and key performance indicators.
* Identify opportunities to improve screening processes using feedback, data insights and industry awareness.
Does this sound like you?
* Experience in recruitment, resourcing, talent acquisition or candidate screening, ideally in a fast‑paced or employability environment.
* Strong communication and interpersonal skills, with confidence engaging and supporting a wide range of people.
* Excellent organisational skills and the ability to manage high volumes of activity to tight timescales.
* A collaborative mindset, with strong attention to detail and a focus on quality outcomes.
* Confidence using CRM systems and Microsoft Office applications, including Word, Outlook, Excel and PowerPoint.
Vetting And Checks
* BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards.
* An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
What We Offer
* Holidays: 25 days plus bank holidays.
* Pension: Up to 6% contributory pension scheme.
* Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
* Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service.
* Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
* Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
* Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging, representing and empowering all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Serco is committed to building a diverse and inclusive organisation that supports the needs of all. We are proud to be a Disability Confident Leader employer and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. We support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (subject to any exempt conditions related to the role and security clearance).
Serco welcomes applications from diverse candidates, promotes reasonable adjustments during interview through to employment, and encourages flexibility and flexible working. We operate a hybrid work structure in many of our business areas. If you have questions about accessibility please contact us for assistance.
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