Location: High Wycombe
Overview
Are you passionate about making a real difference in people's lives? We are looking for a talented and enthusiastic person to join our busy and forward-thinking Housing Options and Supply team, as a Temporary Accommodation Officer. This is an excellent opportunity to be part of a team based at Saunderton Lodge, Buckinghamshire Councils purpose-built Temporary Accommodation setting.
This role offers real fulfilment in a fast paced, front-line setting. The successful candidate will be able to demonstrate their customer commitment and ability to manage and build stakeholder and client relationships effectively to deliver the aims of the role.
If you are eager to use your excellent communication skills, enjoy building positive relationships, and want to be part of a forward-thinking team dedicated to delivering outstanding customer service, then we would love to hear from you!
About us
Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.
About the role
This role is responsible for all processes and matters associated with the Council’s Temporary Accommodation, with a primary focus on Bridge Court. Responsibilities also include managing void units, working closely with our facilities team to ensure timely turnaround, and assisting the officer in charge with all aspects of health and safety compliance for the building. The role involves some light manual handling to help prepare void units for new occupants, as well as performing minor maintenance duties on site.
You will be one of our housing teams ‘go to’ people in all matters relating to Temporary Accommodation placements for Saunderton Lodge. Your support to all placements will help ensure compliance with licence agreements and support plans.
The post holder will work closely with our benefits teams and providers to protect the council financially and with the wider housing team to ensure that placements are appropriate. This includes undertaking of affordability and suitability assessments.
You will be a great team player, possess excellent IT skills, have a good eye for detail, and demonstrate a collaborative approach to your work. If this sounds like you then we would love to hear from you.
Please note this role is site based five days a week, access to a car is an essential criterion of the role.
About you
You will be personable, organised and resourceful and enjoy working in a busy environment with changing priorities and a broad variety of work. You will have experience developing and maintaining strong stakeholder relationships and ideally have experience working within a partnership environment. You will have fantastic communications skills and need to be a self-starter with a can-do approach to your work and to the wider housing team objectives.
You will have significant experience of working in and or managing an autonomous business area, we would particularly like to hear from candidates that come from a background of working with complex and vulnerable clients. You will be proactive and a confident communicator who has experience of leading in their business area and developing new ideas and solutions to complex problems.