Overview
The IT Department at Birmingham City University is seeking to appoint graduates for 15-month fixed-term positions. The role is for 10 full-time, 15-month fixed-term positions. The successful candidates will have completed a relevant degree at Birmingham City University.
The full-time starting salary is normally £28,287.00 per annum, with progression available in post to £32,006.00 per annum. Grade: C.
Responsibilities
* Provide a high-quality customer service experience across a range of service points, including the central Service Desk and physical helpdesks across the University, either face to face, by telephone, email, or any other designated support channel.
* Capture and accurately record incidents and service requests as they are raised by customers, using clear language and customer empathy.
* Deliver standard first-line fixes for issues around account management, standard software installation, and initial diagnostics, as well as any other documented fixes made available by the IT Team Leader.
* Where applicable, follow up with customers and manage calls within the ITSM system to ensure that incidents and service requests do not breach service level agreements.
* Provide proactive maintenance support for equipment across the home site, including support for the laptop loan service and Audio Visual equipment in teaching rooms.
* Liaise with the Desktop Service team to ensure that IT asset changes are recorded accurately.
* Liaise with, and work in collaboration with, colleagues across IT to deliver a high-quality customer service experience to students and staff with incidents or requests.
* Engage with the IT Academy including attendance and contributing at regular meetings, and the mentoring support provided.
Qualifications and skills
Strong technical, communication, problem solving and presentation skills will be advantageous for this role. The role requires on-site work with students, staff, and other users of University buildings, and day-to-day IT support responsibilities.
Additional information
10 x full-time, 15 month fixed-term positions. This role will join an established team and play a major part in supporting customers across faculties and professional service staff at our City Centre and City South campuses.
The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so, and will be employed by Birmingham City University directly.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
* Industries
* Higher Education
Contact
For more information or to book a consultation, please email: graduatecareers@bcu.ac.uk
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