Job Description - Field Nurse Case Manager (25006402)# Job Description| | || --- | --- || Field Nurse Case Manager(Job Number: 25006402) Primary Location:ON-London Pharma Employee Type:Full-Time Description : **DUTIES AND RESPONSIBILITIES** • Assist the prescribing physician to complete patient enrolment; including on-site visits to the physician’s office to gather all pertinent and appropriate information to complete the necessary forms (private and/or provincial insurance) in a concise, organized, and professional manner • Proactively offers support and advocacy to patients and HCP • Visits prescribers in their assigned area to assist with paperwork in office as required • Review patient charts to gather all pertinent and appropriate information to complete necessary reimbursement forms in a concise, organized and professional manner • Actively establish and strengthen relationships with HCP within assigned region through on site and virtual visits • Accountable for conducting physician site visits across diverse geographical territories • Assist in completing patient enrolment; including gathering all pertinent and appropriate information to complete the necessary forms (private and/or provincial insurance) in a concise, organized, and professional manner • Liaise and advocate with third-party providers and provincial governments as necessary to determine coverage options • Ensure patients are scheduled for necessary diagnostic tests and notify physicians of any expired test results that require follow-ups • Complete Welcome Call activities with the patient according to defined scripts • Provide patients and physicians with direct toll-free number • Review post visit reports to confirm next appointment is scheduled and data integrity of the report against the physician order, if applicable • Track missing post visit reports, if applicable • Facilitate any required communication with physicians, Patient Support Programs, or other health care professionals involved in the patient’s circle of care • Follow up/advocate until a decision is received, ideally securing coverage for the patient, if applicable • Work closely with the manufacturer local sales representatives to support specific physician’s and staff needs, if applicable • Offer and/or provide educational training to patients and physicians on product(s) • Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients, and clinics • Coordinate and schedule patients at appropriate visit locations (home, clinic, etc.), if applicable • Provide updates to internal and external stakeholders based on observations • Ensure patient records are maintained and data-accurate to meet program reporting requirements • Must be able to identify and report Adverse Events to Health Canada, Med Info, and enter into source system and third-party systems • Report and document Adverse Events as per Pharmacovigilance requirements • Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System as well as specific performance indicators for the project • Maintain confidentiality of pharmaceutical partner(s) and corporate information and discuss same only with appropriate Bayshore personnel • Complete all relevant reports (time sheets, expenses, mileage, reports, etc.) as per specified timelines and Bayshore’s policy, if applicable • Complete product complaint reports • Adhere to Bayshore and manufacturer Policies and Procedures • Complete other tasks, as requested Qualifications : **QUALIFICATIONS** **EDUCATION** • Graduate of Registered Nursing Program or Registered/Licensed Practical Nursing program holding current registration from a provincial licensing body in Canada. **EXPERIENCE** • Registered and in good standing with their provincial regulatory body • Minimum 2 years’ experience in Patient Support Programs or equivalent • Demonstrated expertise in delivering exceptional customer service and fostering positive relationships with internal and external stakeholders • Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements) • Strong computer and technical skills: Excel, Word, Outlook, tablets, web portals/internet use • Understanding of provincial and private coverage criteria, Special Authorization processes and how to navigate the Canadian drug coverage landscape is an asset • Strong critical thinking and problem-solving skills • Accurate data collection and integrity • Ease with working in a paperless environment • Proven ability to work in a team environment • Ability to resolve conflict in a professional manner • Strong sense of organization and attention to detail • Self-regulation of time management and the ability to multi-task and adhere to deadlines • Familiarity with PIPEDA and how it applies in a confidential patient environment • Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment • Established high speed internet access from home office • Possession of a valid driver's license, with the capability and willingness to travel extensively across assigned territories, utilizing reliable personal transportation | |
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