Advisor - Licensing
12 month fixed term contract
Based in Eastbourne and Lewes
37 hours per week
Band C £26,394- £27,685
We are seeking an individual with drive and enthusiasm to join our customer focused Regulatory Services team, who work closely with our customers and partners to deliver our Licensing service across Lewes District Council and Eastbourne Borough Council areas.
As an Advisor you will:
· Provide customer focused advice on a range of issues.
· Interact with customers across multiple channels - face to face, phone, letter, email, customer portal, self-service channels and a range of social media channels.
· Effectively handle cases in conjunction with Specialist Advisors.
· Process a range of licensing applications and service requests.
· Provide support to a team of Specialists in managing databases, taking responsibility for the quality of data and for updating the systems and the customer.
· Work with other team members to organise and manage workloads effectively, ensuring that all customer and performance standards and targets are achieved.
· Review and moderate reports and requests, proactively managing and resolving them where possible or referring them to the relevant team or contractor using scripts and processes when required.
· Actively develop and maintain a good working knowledge of the councils' processes and procedures.
The successful candidate will be a strong team player with unflagging enthusiasm and genuine commitment to delivering excellent customer service, with focus on fulfilling the councils' aims and objectives. They will be customer focused, adaptable and have the ability to work with minimal supervision.
Closing Date 12 noon 08/10/2025
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £26,394.00-£27,685.00 per year
Benefits:
* Company pension
* Employee discount
* Health & wellbeing programme
* Work from home
Work Location: Hybrid remote in Eastbourne BN21 4TL