One Stop • bury, sunnybank • Apply by 29-Jun-2025
What is in it for you
Job Description
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
You will have a strong understanding of your store's performance and be the specialist in implementing practical improvements by taking a hands-on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Coordinating the team to deliver a seamless shopping experience in the community
* Opening/closing the store and managing duty cover, ensuring decisions prioritize customers, colleagues, and safety
* Serving as the go-to person for colleagues in the absence of the Store Manager for daily operational queries
* Supporting the Store Manager in coordinating seasonal, community, and charity events to foster an inclusive atmosphere
* Ensuring the store is clean, tidy, and well-presented
* Prioritising the replenishment of products important to customers
* Ensuring point of sale and shelf labels are accurate and reflect high standards
* Addressing overcharges promptly and preventing reoccurrences
* Managing queues proactively to enhance the shopping experience
* Coordinating colleagues to meet daily priorities and manage breaks around trade patterns
* Being knowledgeable about store operations and implementing improvements
* Following health and safety routines and ensuring colleagues do the same
* Communicating effectively with the team to keep everyone informed
* Seeking ways to simplify operations and sharing ideas with the Store Manager
* Always putting the customer first and tailoring service to meet their needs
* Resolving customer queries promptly and leaving them satisfied
* Recognizing colleagues who deliver excellent service
* Identifying and removing obstacles to service delivery
* Resolving colleague queries in the absence of the Store Manager or escalating when necessary
* Ensuring adequate staffing, reacting to short-term absences by finding cover
* Being a Keyholder responsible for store security and attending alarm call outs when needed
* Monitoring and acting on internal communications promptly
* Balancing service and replenishment tasks effectively
* Supporting the management of staff absence and conducting return-to-work interviews
* Building relationships with your Area Manager and People Partner, escalating issues, seeking advice, and engaging in coaching
* If the store has a Post Office Local, your duties will include managing daily operations of the Post Office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.
As a Shift Leader, you will champion One Stop’s Core Purpose and Values:
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including cash machines, Post Office, Parcelshop, bill payments, lottery, vending solutions, and more.
Part of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, and from three distribution centres. We are committed to inclusivity and accessibility in our recruitment process.
Benefits
* Discounts in store and at Tesco
* Colleague deals and discounts with various retailers
* Support services including mental health and medical support
* Annual leave, pension, life assurance, and other benefits
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