Position
The
Client Development Specialist
is a collaborative, positive individual passionate about luxury sales, and customer service. The CDS will be responsible for implementing marketing strategies and CRM programs delivered from EMEA Marketing Dept. She/He will partner with the Store Manager to create a high performance clienteling culture, capabilities and programs to inspire the store team to proactively build strong relationship with their guest, aimed to increase customer loyalty and life time value and relationships.
Job Responsibilities
Clienteling
* In partnership with the store management, the CDS will lead the daily, weekly, and monthly clienteling strategy for each team member
* He/She is responsible for the development and the improvement of the store customers' master data: data cleaning, data maintenance, data updates, data filling, merge duplicated profiles
* Coordinate all clienteling reporting tools provided by Marketing Team for the store team to ensure data capture, frequency, and retention KPI's are being achieved by using the "myTOUCH" app for each team member
* Be the point of reference and ambassador for the use of the "myTOUCH" app within the store and always ensure an increase and a better usage of all the tools
* Be the point of reference for EMEA Marketing team and WW Digital in store team for all events, CRM and myTOUCH project and activities
* Support on-going CRM and myTOUCH training, in the moment coaching, with existing and new client advisors
Sales
* Is responsible for the sales process following the Loro Piana standard
* Provides and maintains a high level of customer service
* Manages commercial relations with guests to assure the highest level of satisfaction and enhancing each phase of the commercial relation
* Takes part in store anddepartment meetings
Profile
* Min. 3-5 years with experience in retail environment or CRM
* Comfortable with customer data analysis and database.
* MS Office efficiency: PPT, EXECEL and WORD
* Excellent interpersonal, teamworking and problem-solving skills
* Good flexibility, and adaptability
* Fluent English, both spoken and written; other languages are a plus