Overview Job Title: SAP HCM Consultant - UK & Irish Payroll
Location: Surrey, GB
Reference No: 2810
Zalaris
is a rapidly expanding global leader in Tech HR and payroll solutions. We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference. We foster open communication and short decision-making paths that encourage creative and innovative thinking. Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.
Role Summary We are looking for an experienced
SAP HCM Consultant
to join our
AMS team. This role focuses on delivering expert-level
support services
to our existing SAP HCM customer base. You will be responsible for handling support tickets, resolving incidents and service requests, and ensuring timely delivery aligned with SLAs.
This is a
home-based role (UK)
with minimal travel, offering the opportunity to work closely with a strong virtual team across Europe in a collaborative and supportive environment.
Your Responsibilities
Handle day-to-day support tickets for SAP HCM modules (Payroll, PA, OM, TM, ESS, MSS, etc.)
Investigate and resolve customer-reported issues within defined SLA timelines
Provide technical and functional support for SAP HCM UK and Ireland Payroll solutions
Deliver high-quality documentation, analysis, and root-cause resolution
Support and coordinate minor enhancements and change requests
Monitor system performance, troubleshoot and escalate complex issues when required
Collaborate with internal stakeholders and customer teams to ensure smooth AMS operations
Ensure all support activities are compliant with legal regulations and internal standards
Assist in knowledge sharing and mentoring junior consultants within the AMS team
Participate in incident reviews and provide input to continuous service improvement initiatives
Skills And Experience Required
Minimum 5 years of experience with SAP HCM UK and Ireland Payroll business and technical knowledge, configuration, and testing across HCM Modules (payroll, PA, TM, ESS, MSS, T&E, OM, etc.)
The role requires good SAP HXM / HCM product knowledge, the ability to act independently in many complex situations, guide others and improve and influence work processes to ensure a seamless service.
Previous experience working in a client support environment, handling high volume tickets with a focus on customer SLA's.
The candidate needs to have a strong understanding of operational payroll/HR processes and their underpinning legislative requirements.
Any experience of SuccessFactors is a benefit.
Managing client relationships, ensuring that sponsors and all stakeholders are kept informed on progress, with appropriate escalations for decisions and resolutions
Ability to identify potential issues, raising these to the appropriate channels (AMS and Compliance Manager, Operations Manager, Head of Operations) and providing possible solutions and approaches for resolution
Ability to work collaboratively across multiple parties (such as partners, programme work streams and other involved vendors) as one team
Excellent verbal and written English language skills, including ability to communicate complex concepts to a varied audience
Commercial awareness of client arrangements and focus on ensuring that work is delivered within these constraints
Competent in the use of MS Office
What We Offer - Financial Benefits
Customer and Employee Referral schemes
Occupational sick pay (8 weeks)
Occupational maternity leave package (12 weeks)
Life assurance (3x basic salary)
Employer pensions contributions of 5%
Bonus scheme with accelerators
Private Medical Insurance (with option to add dependents)
Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications)
Financial rewards for long service and achievements
Free eye tests
Monthly ZALOTTO! 100 cash prize draw
What We Offer - Non-Financial Benefits
Work-life balance and flexibility ethos
Strong leadership with an open-door policy
Non-hierarchical approach to people management
Company social and team bonding events
Annual Leave Purchase scheme
Additional leave for Long Service (+1d holiday from start of 5th year of service)
Sabbatical
Corporate branded merchandise
Employee recognition program
Zalaris mentorship program
Mental health support
Employee Assistance Programme (Zealth)
Paid time off for community volunteering (The Good Zeed)
Retirement (financial) information pack (from our pension provider, 6 months prior to retirement)
Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
Industries
Human Resources
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