Location: Retallack Resort & Spa, St Columb, Cornwall
Hours of work: 40 per week
Salary: Up to £28,000 per annum- DOE
What we need in a nutshell
We’re looking for an Accommodation Assistant Manager to help lead and motivate the team that cleans, prepare and stocks our accommodation. It’s a high profile role that will also see you deputising for the Accommodation Manager when necessary.
Who are we?
We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast.
Find out more about our holiday experience on our website:.
What you’ll be doing
You’ll be helping to lead, manage and develop our Accommodation team who prepare accommodation for guests so that it is sparkling and well-equipped, ready for a great holiday. This includes:
1. Assisting in recruiting, managing and developing the Accommodation team
2. Ensuring our guest accommodation is ready for arrivals to the highest of standards and helping Team Leaders to resolve guest issues in a way that makes everyone feel good
3. Working together with the Accommodation Manager and other managers in the park to deliver an exceptional guest experience
4. Ensuring maintenance works are carried out, cleaning and equipment stocks are sufficient and that the team have the tools, materials and resources to do their jobs well
5. Championing and implementing Health and Safety policies to ensure team and guest safety
6. Deputising for the Accommodation Manager when necessary, taking on responsibility for the accommodation department when the Accommodation Manager is absent
One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.
Skills, experience and qualities you’ll need
We are looking for someone who is a great at managing and motivating a team and who can demonstrate the following:
7. Good level of general education
8. Experience of managing a team
9. Experience in housekeeping or cleaning and a thorough understanding of the standards required
10. The ability to manage performance issues and situations of conflict assertively and empathetically
11. Good communication skills and able to adapt style to people at all levels
12. Excellent problem-solving skills
13. A proactive mindset and able to make decisions under pressure
14. A friendly and helpful attitude and a strong focus on customer service delivery
It’s the icing on the cake, but not essential, if you have an NVQ in hospitality, customer services or tourism and have worked in a similar role on a holiday park.
We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill.
What we can offer you
This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including:
15. Competitive Pension
16. Bonus Scheme
17. Perkbox membership
18. Life Insurance
19. Discounts on Away Resorts Holidays for you and your family & friends
20. On Park Discounts
21. Awards and Recognition
22. Team Events
Our promise to you
Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want to bring your whole self to work!