Join to apply for the NHS 111 Health Advisor Part Time - Otterbourne role at Woodworker's Journal Magazine
Role overview: This is an office-based position at Otterbourne. Fixed part-time rotas are available based on service needs. Training is provided, including NHS Pathways, to equip you to assess patient needs and deliver the best possible care.
Responsibilities
* Handle a wide variety of NHS 111 calls with emotional resilience and the ability to support people in stressful or distressing situations.
* Provide clear, compassionate communication and gather essential information to assess patient needs.
* Participate in a structured recruitment process: online application, online assessment, and face-to-face interview.
* Engage in a full training program (6 weeks) to develop and apply clinical assessment skills.
Qualifications and Training
* Essential: Good all-round education (2 GCSEs at grade 4 or above including English) or equivalent demonstrable experience; safeguarding age 18+.
* Desirable: NHS Pathways trained; NVQ 2/3 in Customer Services or equivalent experience.
Knowledge and Experience
* Essential: Experience in a customer/patient services environment; ability to use a computerised system and telephone as a work tool.
* Desirable: Experience in a call centre; geographical knowledge of the operational area; experience with rotating shifts; experience in the voluntary or health sector; patient care knowledge; first aid/ anatomy knowledge.
Reminders and Conditions
* This role is office-based at Otterbourne; remote/home working is not available.
* Visa sponsorship is not available for this role.
* Location: Otterbourne, SO21 2RU. Part-time rota basis; training and onboarding scheduled in October/November.
* Disability support: contact for accessibility and recruitment questions. South Central Ambulance Service reserves the right to close the campaign earlier than the advertised date.
Benefits and Details
* Competitive hourly rate (£11.70 per hour) with unsocial allowances for specific hours; overtime rates apply (as detailed in the original job posting).
* 27 days holiday plus bank holidays, pro-rata for part-time; NHS pension scheme enrollment; various employee discounts; free car parking; employee assistance program.
* Part-time or full-time hours available; rota basis.
Job locations include Otterbourne, Southern House, Sparrowgrove, SO21 2RU, as listed in the original posting. Reference number and contract type are as provided in the advert.
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