Job Description
As a leading digital marketing agency based in Manchester city centre, we are looking for a Client Services Manager to manage a portfolio of B2B and B2C clients, across a range of industries. Joining the Client Services department, the successful candidate will manage the relationship between the client and the agency, ensuring regular communication, client satisfaction and proactive management of multiple retained accounts.
Job Description
Liaising with both the Project (Design and Development) and the Digital (Paid, Content, Technical SEO etc) teams, you will be the main point of communication for your portfolio of clients. You will be responsible for planning and leading client review meetings, maintaining a proactive and analytical attitude to each account to ensure that all digital opportunities are being maximised.
Activities you will be overseeing on behalf of clients will encompass organic search, PR & content marketing, paid search, design and development; so this is a great opportunity to work with clients on their complete online presence. Whilst you will be accountable for all aspects of the delivery of work to the client, the role goes beyond merely giving a client what they want. You must be a strong problem solver who can analyse the situation and develop creative solutions to add value to your clients.
In addition to ensuring the successful delivery of client’s online marketing strategies, you will be responsible for identifying opportunities to further develop your client’s businesses. Supported by the Director of Strategy and Innovation, you will advise clients on how they can further their online presence, and how as an agency we can support them in doing so.
Creating and delivering informative and convincing presentations/proposals to both existing (and prospective clients, to a lesser extent) is a fundamental part of the role. As an agency, it’s important to us that our clients enjoy working with us and see the value in doing so. Your role in the Client Services team is to make sure that this is how our clients perceive us, and have the confidence and ability to put steps in place to address it if you don’t feel that it is at any given time.
The Successful Candidate
The successful candidate will have a proven track record of retaining and developing clients. It is important that this individual is able to establish and develop strong relationships with both clients and colleagues alike, with a real focus and passion for delivering excellent client service. The candidate should also have good commercial knowledge as many of the client points of contact will be owner/managers. Analytical and problem solving skills are a must have, as well as excellent organisational and communication skills. Also important are curiosity and an interest in keep up with new technologies and trends and how they affect a client’s business.
This role would suit someone with at least 3 years experience in a client services/ account management role who is passionate and ready for a new challenge. It’s a fantastic opportunity to make a real difference in a fast-growing department, working for an agency that care about their clients and their employees.