We are seeking a Business Support and Reception Lead. This role will be central to creating a welcoming, efficient, and well‐organised working environment. The postholder will deliver front‑of‑house reception services, oversee day‑to‑day office coordination, and provide administrative support across the project—including producing high‑quality PowerPoint presentations. As a key point of contact for staff, visitors, suppliers, and clients, you will ensure exceptional customer service and seamless operational delivery.
Key Responsibilities
Reception & Front‑of‑House
* Welcome and assist visitors, clients, and staff professionally and warmly
* Manage incoming emails and enquiries, ensuring timely and accurate responses
* Maintain an organised, tidy, and inviting reception area
* Oversee visitor passes, meeting room bookings, and staff sign‑in/out processes
* Develop and implement a system for managing post and parcel deliveries
Office Management
* Support the daily running of the office including supplies, equipment, and facilities
* Liaise with external service providers (cleaning, maintenance, IT, etc.) to ensure consistent quality
* Coordinate onboarding tasks for new starters, including desk setup, access passes, and office orientation
Business & Administrative Support
* Provide general administrative support to teams and senior managers
* Prepare documents and reports in Word and PowerPoint, including creating high‑quality slide decks
* Assist with planning and delivering events, workshops, and internal activities in the Discovery Kitchen—managing the inbox and event schedule
* Support events such as team‑building activities, celebration days, and formal gatherings
* Coordinate travel, accommodation bookings, and expense submissions
* Manage the project's bespoke access management system
Qualifications & Experience
* Previous experience in a reception, office management, or business support role
* Exceptional customer service skills with a friendly and professional approach
* Strong organisational abilities and confidence managing multiple priorities
* Excellent written and verbal communication skills
* Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) with the ability to produce high‑quality slide decks on Powerpoint
* High attention to detail and accuracy
* A positive, proactive, and solution‑focused attitude
For more information on the fantastic opportunity please contact Mark Warrington on (phone number removed) for more information
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