Anderson Knight is recruiting a Team Leader to join our clients Internal Sales Administration Team, based in South Lanarkshire.
This is an excellent opportunity to join a growing, industry-leading organisation where you will lead a key function within the sales operation, supporting both internal teams and customers while driving performance and process improvements.
Salary: £32,000–£35,000
Hours: 40 hours per week, Monday to Friday. Flexible start and finish times with core hours of 08:30am–5:00pm.
Hybrid working: 2 days working from home and 3 days in the office.
Main Duties and Responsibilities:
* Lead, motivate, and support the Order Processing team to achieve daily targets and agreed service levels.
* Monitor team performance, providing coaching, feedback, and development support.
* Act as the first point of contact for escalated customer and order-related issues.
* Support management with reporting and continuous process improvement initiatives.
* Handle customer enquiries via telephone, ensuring a professional and positive customer experience.
* Ensure accurate and timely order processing using the Sage system.
* Liaise with internal departments and other depots to resolve order or customer queries efficiently.
* Work closely with Sales Representatives and the Technical Team to support customer requirements.
* Assist with onboarding and training new team members.
* Promote effective teamwork and communication within the Order Processing function.
Key Attributes and Skills:
* Previous experience in a customer-facing role, ideally with team leadership or supervisory responsibilities.
* Confident and professional telephone manner.
* Strong collaborative skills and ability to work effectively as part of a team.
* Confident communicator, able to engage with stakeholders at all levels.
* High level of organisation, attention to detail, and accountability.
* Experience leading or supporting small teams in a fast-paced environment.
* Strong organisational skills with excellent attention to detail.
* A proactive, supportive leadership style with a strong customer focus.
Benefits:
* Competitive salary.
* 33 days annual leave (including bank holidays).
* Life assurance (x3 salary).
* 4% employer pension contribution.
* Hybrid working.
* Access to discounted retailers and employee benefits portal.
* Employee Assistance Programme.
* Opportunities for career progression within a global organisation.
* Supportive and dynamic working culture.
If you are ready to take the next step in your career and lead a high-performing team, please forward your CV with confidence