Helpdesk Manager – Permanent Position Location: Office-Based in Oxfordshire Salary: £42,000 per annum Industry: Maintenance Services Full-Time Monday - Friday Are you Helpdesk Manager – Permanent Position Location: Office-Based in Oxfordshire Salary: £42,000 per annum Industry: Maintenance Services Full-Time Monday - Friday Are you an experienced Helpdesk Manager with a passion for leading teams and streamlining operations We’re recruiting on behalf of a reputable and growing maintenance company, seeking a proactive and organised Helpdesk Manager to join their team on a permanent, full-time basis. About the Role: As the Helpdesk Manager, you will oversee the day-to-day operations of the helpdesk team, ensuring efficient job logging, scheduling, and client communications. You'll play a crucial role in managing service delivery across planned and reactive maintenance contracts, acting as the key link between clients, engineers, and internal teams. Key Responsibilities:Lead and manage a team of helpdesk coordinatorsEnsure all maintenance requests are logged, scheduled, and completed in line with SLAsMonitor and improve helpdesk performance and processesLiaise with clients and engineers to resolve queries and issues promptlyProvide regular reporting on helpdesk activity and KPIsSupport the wider operations team with administrative and coordination tasksWhat We’re Looking For:Proven experience in a similar helpdesk or scheduling management role ideally within FM or maintenanceStrong leadership and communication skillsExcellent organisational and problem-solving abilitiesProficiency in helpdesk or CAFM softwareA calm and professional approach under pressureWhat’s on Offer:Competitive salary of £42,000 per annumOffice-based role within a friendly and supportive teamCareer progression opportunities within a stable and growing companyImmediate start available for the right candidate Ready to take the next step in your careerApply today with your CV or get in touch with our recruitment team to learn more. We look forward to hearing from you