Artis HR are supporting a values-led organisation as they create a brand-new HR Shared Services function. They are now seeking an HR Shared Service Manager to lead the development and delivery of a high-quality, efficient and compliant HR service.
This is a newly created role with real scope to shape how HR services are delivered across the organisation. You'll take ownership of day-to-day HR operations, lead a shared services team and ensure managers and employees receive a consistent, responsive and customer-focused experience across the full employee lifecycle.
Key responsibilities include:
Leading the daily operation of the HR Shared Services Centre, including the setup and management of an HR ticketing system
Managing performance against agreed KPIs and SLAs, ensuring accuracy, compliance and service excellence
Overseeing end-to-end recruitment and screening activity, delivering a timely, compliant process and strong candidate experience
Leading, coaching and developing a team of HR Shared Services Assistants to drive engagement and performance
Building strong relationships with managers and stakeholders across the organisation
Optimising HR operational processes and making effective use of HR systems (Workday), reporting and automation
Contributing to the People senior leadership team, providing insight, reporting and recommendations
Key requirements:
Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function
CIPD Level 5 (or equivalent demonstrable experience)
Strong knowledge of HR processes, employment legislation and best practice
Experience of managing team performance against KPIs
Confidence using HR systems and reporting tools (Workday desirable)
Strong communication, stakeholder management and problem-solving skills
A continuous improvement mindset and customer-focused approach
This is a full-time role based in Bristol, with a salary of £40,000 - £45,000 plus an excellent benefits package including generous pension, holiday allowance, free parking, subsidised gym and restaurant, and retail discounts.
If you're looking to lead and shape a newly formed HR Shared Services function, this is an exciting opportunity to make a real impact.
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